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According to Article 52 of the Code of the Italian consumption and subject to the exceptions in Article 59 of the Code (see in particular the purchase of goods hypotheses clearly personalized or supply of sealed goods which are not suitable to be returned for hygienic reasons or related to the protection of health and were unsealed after delivery.)
the Purchaser has the right, within 14 working days of delivery of products purchased, to exercise the right of withdrawal in the manner guaranteed by law consisting in the right to return the products received and to obtain reimbursement of the price paid, without penalty and without any reason. This right applies to all products on the www.greensoulcosmetics.com website with the exception of items that do not contain the seal or external plastic such as makeup products and also skincare and haircare, for hygiene reasons. Products must be returned with their original packaging, accessories, instructions for use and anything else with them provided.
The customer who makes a purchase on the website www.greensoulcosmetics.com selects the form of payment with the PayPal system, where the same customer subsequently requests a refund for any reason and for any reason of the sum paid, this refund will not include the tariffs withheld by PayPal, but only the net amount of the transaction. This is because PayPal will not refund Green Soul SNC but will instead retain both the fixed and variable transaction fees. Furthermore, any tariffs relating to transport, etc., for any reason and in any form, could also be further deducted from this net amount, thus proceeding with the reimbursement of only the resulting net amount.
To exercise the right of withdrawal/return under Article 6 the Purchaser and / or recipient of the Order will have to fill in the Return Form, which can be downloaded by Click here! Alternatively, and only up to the withdrawal under Article 6 the customer can communicate the withdrawal to Green Soul Cosmetics through an unequivocal statement ( a letter sent by regular mail with registered letter). To comply with the withdrawal period the Purchaser shall send the Rhesus or explicit communication module before the expiration of the applicable withdrawal period.
To exercise the right of withdrawal, the Customer must send within 14 days of the completed form or explicit communication to Green Soul Cosmetics by regular mail with registered letter.
Upon receiving the communication, Green Soul Cosmetics will notify the customer of the procedure.
The customer shall promptly arrange the shipment addressed to Green Soul Cosmetics. The transport costs and the responsibility of the goods during shipment, as ruled by law, shall be borne by the customer.
It is recommended that you insure the goods with the courier of choice, taking care to carefully pack the goods and, where possible, by inserting them into an outer box, without damaging the original packaging by means of adhesive tapes, labels, etc.
The product must be returned inside its original packaging along with all its parts and accessories.
In case a transportation damage occurred during the return, Green Soul Cosmetics will communicate the same to the customer within five working days of the delivery of the goods, allowing him to file a claim with the carrier used for delivery.
The damaged goods will be available for return and the withdrawal request will be simultaneously canceled. Unless repairing costs will be undertaken, Green Soul Cosmetics will refund customers fully within 14 days, counting from the day the purchased goods were received, by canceling the credit card charges, or by wire transfer to the bank account specified by the customer.
The right of withdrawal is lost if the products are returned in damaged conditions (for reasons other than transportation), incomplete, with missing parts, or with a damaged packaging.
WITHOUT EXCEPTION we do not refund packages that were opened or used.
Items that do not contain the seal or external plastic, such as make-up and even skincare-haircare products, cannot be returned for hygiene reasons.
This article is of informative nature on the right of withdrawal pursuant to Art. 47 of Legislative Decree. N. 206/2005 (IT).
