Upon receiving the communication, Green Soul Cosmetics will notify the customer of the procedure.
The customer shall promptly arrange the shipment addressed to Green Soul Cosmetics. The transport costs and the responsibility of the goods during shipment, as ruled by law, shall be borne by the customer.
It is recommended that you insure the goods with the courier of choice, taking care to carefully pack the goods and, where possible, by inserting them into an outer box, without damaging the original packaging by means of adhesive tapes, labels, etc.
The product must be returned inside its original packaging along with all its parts and accessories.
In case a transportation damage occurred during the return, Green Soul Cosmetics will communicate the same to the customer within five working days of the delivery of the goods, allowing him to file a claim with the carrier used for delivery.
The damaged goods will be available for return and the withdrawal request will be simultaneously canceled. Unless repairing costs will be undertaken, Green Soul Cosmetics will refund customers fully within 14 days, counting from the day the purchased goods were received, by canceling the credit card charges, or by wire transfer to the bank account specified by the customer.
The right of withdrawal is lost if the products are returned in damaged conditions (for reasons other than transportation), incomplete, with missing parts, or with a damaged packaging.
WITHOUT EXCEPTION we do not refund packages that were opened or used.
This article is of informative nature on the right of withdrawal pursuant to Art. 47 of Legislative Decree. N. 206/2005 (IT).